Shipping, Business Hours & Holiday Schedule
Our normal business hours are Mon. thru Fri. from 8:30am - 4:30pm E.T.
Orders placed after 2:30pm during our normal business hours, will be shipped on the following business day. To request changes or if you have any questions or concerns regarding your online order, please email firstname.lastname@example.org for assistance.
If your online order was not marked ready for pick up, PLEASE CALL the office at 718-361-2480, PRIOR TO PICK UP to CONFIRM if YOUR ORDER IS READY.
Upon arrival please call the shipping & receiving dept at 718-361-2480 ext 23, so, that we may bring your order out. To enter the warehouse, or to use the restrooms, you will be required to complete the visitor's form. We hope that with your help and patience, we can continue to serve you as soon as we possibly can.
If the items you've ordered, are not available, we will notify you of any backorders or substitutions that we may be able to provide you with, as soon as possible, via email or phone.
Please view the "Policies" section of our site for more information on shipping, returns or exchanges at https://www.mutualhardware.com/pages/policies.
For customer service and to request quotes or copies of quotes please email the sales team at email@example.com.
For customer billing inquiries and copies of final invoices, please email firstname.lastname@example.org.
For accounts payable inquiries, please email all vendor invoices to email@example.com, for processing and if you haven't done so, please provide your W9 & ACH information, so, that we may submit payments in a timely manner.