Shipping, Business Hours & Holiday Schedule
May 26th, 9am-1:30pm
May 29, Memorial Day - Closed
June 19th, Juneteenth - Closed
July 3rd & 4th, Independence Holiday - Closed
Sept 1st - 8am - 3pm
Sept 4th, Labor Day - Closed
Oct 9th, Columbus - Closed
Nov 23rd & 24th - Closed
Dec 25th - Closed
Our normal business hours are Mon. thru Fri. from 8:30am - 4:30pm E.T.
Orders placed after 2:30pm during our normal business hours, will be shipped on the following business day. To request changes or if you have any questions or concerns regarding your online order, please email juanita@mutualhardware.com for assistance.
If your online order was not marked ready for pick up, PLEASE CALL the office at 718-361-2480, PRIOR TO PICK UP to CONFIRM if YOUR ORDER IS READY.
Upon arrival please see the shipping & receiving dept staff with your company name, or name on the order and order number, (please specify that it is an online order).
If the items you've ordered, are not available, we will notify you of any backorders or substitutions that we may be able to provide you with, as soon as possible, via email or phone.
Please view the "Policies" section of our site for more information on shipping, returns or exchanges at https://www.mutualhardware.com/pages/policies.
For customer service and to request quotes or copies of quotes please email the sales team at po@mutualhardware.com.
If you have a credit line or billing account with us, and would like to place online orders against your billing account, please contact juanita@mutualhardware.com, so, that your online account may be tagged with your billing account.
For customer billing inquiries and copies of final invoices, please email accounting@mutualhardware.com.
For accounts payable inquiries, please email all vendor invoices to invoices@mutualhardware.com, for processing and if you haven't done so, please provide your W9 & ACH information, so, that we may submit payments in a timely manner.