Policies

Returns 
Products may be returned or exchanged within 7 business days of your purchase with prior authorization from a sales staff member. 

Please be advised that all items are not returnable. Therefore, you must call or email us prior to shipping any items back to our location for authorization. Please do not return items without prior authorization. 

If your return is approved, we will inspect the product upon receipt and accept the return of goods as long as they were not used or special/custom ordered items.

Most returns may be subject to a 25% restocking fee.  

All shipment returns must be fully prepaid and should be insured.


Claims and Shortages
If "B/O" appears next to an item on your packing slip, that means the product has been backordered. We will notify customers of any backordered items prior to shipping orders. You will have the option of having your order part shipped or being held to ship complete. Please examine your orders as soon as they arrive and contact us as soon as possible if there are any discrepancies with your order, so, that we may rectify the issue in a timely fashion.

On occasion we may be able to substitute an item that is out of stock. We will try our best to contact you, so, that you can decide if such substitutions will work for your needs. In the event we cannot get in touch with you, we may use our discretion in order to expedite your order. If there is a problem with the substituted item/s you've received, please do not hesitate to call us toll free at 866-361-2480.

If you sign for a UPS, Fed Ex or Common Carrier shipment, please note any damage or missing cartons and notify the carrier upon receipt and be sure to include "damaged or missing pkgs" with your signature. If you sign for a shipment without notifying the carrier at the time of delivery of any damages or missing cartons, it may be difficult for us to submit a claim. If a package is being delivered to you with obvious damage, you can refuse the delivery or examine the box to see if anything can be salvaged. Please speak with the driver about reporting the damage and then contact us as soon as possible, so, a replacement can be sent and a claim can be filed. Taking photos of the damaged boxes upon receipt can be emailed to us and would be great in assisting us to file a claim with the carrier. 

You may send us a message by completing the form below in regards to returns, claims  or any other inquiries we may assist you with, or email us at info@mutualhardware.com.

Thank you for shopping on our online store!

We appreciate your business!.

Mutual Hardware