Ordering

Shipping Schedule:

All orders are shipped during our normal business days, Monday thru Friday during 8:30am and 3:30pm, excluding holidays.
Any orders recieved after 3:30pm will be shipped the following business day.

Minimum Shipping Order
If you have an account, our minimum billing order (exclusive of shipping) is $25.00. If you do not have an account, our minimum order (exclusive of shipping) is $15.00. If you order less, you may be charged an additional $5.00.

Prices
All prices are subject to change without notice! The prices on the website are updated regularly. We will attempt to notify you of any prices changes prior to shipping. If you are referring to our printed price list, please confirm prices on the website or over the telephone/fax. All quotations and prices are F.O.B.-Shipping Point and do not include transportation.

Account Eligibility
Unfortunately, at this time, our web site is only accepting credit card orders. If you already have an account you can email, fax or call in your order.

Accounts will be provided to individuals and companies who order frequently and order at least $1,500.00 in merchandise a year. If you are eligible to apply for an account, please provide four (4) trade credit references and your complete bank account information. Credit Application forms are available on this web site at http://www.mutualhardware.com/Media/Files/Credit-Application5 or just click on the forms link at the bottom of the page. Please allow two weeks for processing. Fax your application to 718-729-8296 Attn: Credit Dept or email it to mutualhardware1@nyc.rr.com.

Accounts will be provided to schools and must be shipped to a legitimate school address. If this is your first order, we may request a faxed purchase order indicating the staff member who authorized to purchase.

Confirming Purchase Orders
If you phone in an order and then follow it up with an official confirmation, be sure it states: "Confirmation - Do Not Duplicate". We will not be responsible for duplicate shipment unless this statement is made.

Acknowledgment
Acknowledgment of orders received will only be sent if customer requests it, or if there is a problem with delivery.

Claims and Shortages
If "B/O" appears next to an item, that means it's on backorder. We try to notify customers of any backordered items, but it is not guaranteed. Please examine orders as soon as they arrive. If you are desperate for the backordered item, please call us immediately so we can expedite.

If the item is checked off but it is not in the box, that means we may have shorted you. First, please accept our apology! Second, please notify us by calling toll free at 866-361-2480. We will go over the order with you and will ship the item as soon as possible. Please let your sales person know if you are in a rush so they can expedite.

If you sign for a UPS, Fed Ex or Common Carrier shipment, please note any damage or missing cartons. If you sign for a shipment without noting damage or missing cartons, no claim will be issued. If a package is being delivered to you with obvious damage, you can refuse the delivery or examine the box to see if any thing can be salvaged. (Especially if you are in a rush for the materials!) Speak with the driver about reporting the damage and then contact us so a replacement can be sent and a claim filed. If we are not notified within five business days after receipt of shipment of any breakage or shortage, the full invoice amount must be paid.

Returns
We will accept the return of items not used and no needed as long as they were not a special order. Please do not return items without prior authorization. We like to keep a look out for them. Depending on the amount of product returned, there may be a 20% restocking charge. All returns must be fully prepaid and should be insured.

Substitutes
On occasion we may need to substitute an item that is out of stock. We will try to contact so that you can decide if this change will work for you. In the event we can not get in touch with you, we may use our discretion in order to expedite your order. If there is a problem with a substitute, please do not hesitate to call us.

Pick-up Orders
You may pick-up orders at our warehouse located a 36-27 Vernon Blvd., Long Island City, NY between the hours of 8:30 to 4:30 Monday thru Friday. Please see "Directions to Mutual" on this site for assistance. To save time, please call in your order so we can get it ready. Also…let us know your form of payment so we can process that as well.

If you can not get to Long Island City and you have a Visa or Mastercard, you may be able to pick up orders at our sister company's (Alcone) retail stores located in Chelsea and Times Square. You would need to call the order in to Mutual and make arrangements for pick-up. Since this is a makeup store, please keep in mind the sales people there will not be able to assist you with hardware items. It's just for your pick-up convenience.

Tax Exempt
If you are tax exempt, please provide your certificate so we may keep it on file. Please make sure your account properly reflects your exemption. We are required by law to keep this information on file.