All orders are shipped during our normal business days, Monday thru Friday during 8:30am and 3:30pm, excluding holidays.
Any orders recieved after 3:30pm will be shipped the following business day.
Minimum Shipping Order
If you have an account, our minimum billing order (exclusive of shipping) is $25.00. If you do not have an account, our minimum order (exclusive of shipping) is $15.00. If you order less, you may be charged an additional $5.00.
All prices are subject to change without notice! The prices on the website are updated regularly. We will attempt to notify you of any prices changes prior to shipping. If you are referring to our printed price list, please confirm prices on the website or over the telephone/fax. All quotations and prices are F.O.B.-Shipping Point and do not include transportation.
Unfortunately, at this time, our web site is only accepting credit card orders. If you already have an account you can email, fax or call in your order.
Accounts will be provided to individuals and companies who order frequently and order at least $1,500.00 in merchandise a year. If you are eligible to apply for an account, please provide four (4) trade credit references and your complete bank account information. Credit Application forms are available on this web site at http://www.mutualhardware.com/Media/Files/Credit-Application5 or just click on the forms link at the bottom of the page. Please allow two weeks for processing. Fax your application to 718-729-8296 Attn: Credit Dept or email it to firstname.lastname@example.org.
Accounts will be provided to schools and must be shipped to a legitimate school address. If this is your first order, we may request a faxed purchase order indicating the staff member who authorized to purchase.
Confirming Purchase Orders
If you phone in an order and then follow it up with an official confirmation, be sure it states: "Confirmation - Do Not Duplicate". We will not be responsible for duplicate shipment unless this statement is made.
Acknowledgment of orders received will only be sent if customer requests it, or if there is a problem with delivery.
Claims and Shortages
If "B/O" appears next to an item, that means it's on backorder. We try to notify customers of any backordered items, but it is not guaranteed. Please examine orders as soon as they arrive. If you are desperate for the backordered item, please call us immediately so we can expedite.
If the item is checked off but it is not in the box, that means we may have shorted you. First, please accept our apology! Second, please notify us by calling toll free at 866-361-2480. We will go over the order with you and will ship the item as soon as possible. Please let your sales person know if you are in a rush so they can expedite.
If you sign for a UPS, Fed Ex or Common Carrier shipment, please note any damage or missing cartons. If you sign for a shipment without noting damage or missing cartons, no claim will be issued. If a package is being delivered to you with obvious damage, you can refuse the delivery or examine the box to see if any thing can be salvaged. (Especially if you are in a rush for the materials!) Speak with the driver about reporting the damage and then contact us so a replacement can be sent and a claim filed. If we are not notified within five business days after receipt of shipment of any breakage or shortage, the full invoice amount must be paid.
We will accept the return of items not used and no needed as long as they were not a special order. Please do not return items without prior authorization. We like to keep a look out for them. Depending on the amount of product returned, there may be a 20% restocking charge. All returns must be fully prepaid and should be insured.
On occasion we may need to substitute an item that is out of stock. We will try to contact so that you can decide if this change will work for you. In the event we can not get in touch with you, we may use our discretion in order to expedite your order. If there is a problem with a substitute, please do not hesitate to call us.
You may pick-up orders at our warehouse located a 36-27 Vernon Blvd., Long Island City, NY between the hours of 8:30 to 4:30 Monday thru Friday. Please see "Directions to Mutual" on this site for assistance. To save time, please call in your order so we can get it ready. Also…let us know your form of payment so we can process that as well.
If you can not get to Long Island City and you have a Visa or Mastercard, you may be able to pick up orders at our sister company's (Alcone) retail stores located in Chelsea and Times Square. You would need to call the order in to Mutual and make arrangements for pick-up. Since this is a makeup store, please keep in mind the sales people there will not be able to assist you with hardware items. It's just for your pick-up convenience.
If you are tax exempt, please provide your certificate so we may keep it on file. Please make sure your account properly reflects your exemption. We are required by law to keep this information on file.
In a nutshell, we don’t give or sell your personal information to anyone. Ever.
Here is the nitty gritty:
We take our responsibility of protecting your personal information seriously and have created this Policy Statement to help you understand the type of information we collect and your rights to and our responsibilities in safeguarding it.
Collection and Use of Information
We do not require any PII to browse our Website. All information gathered is on a voluntary basis. If you decide to provide us with your PII, you should know that we might store all PII that you provide to us. Examples of PII include but are not limited to, your name, physical and/or email address, phone number, and credit card information.
We may collect non-personally identifiable information automatically through the use of "cookies." Cookies are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our website.
Customer PII is only collected at the time the customer places the order by the information the customer provides on the Alcone website.
We respect children’s privacy. We do not knowingly or intentionally collect personal information from children under age 13. If you are under the age of 13, please do not submit any personal information to us. You should rely on a parent or guardian to assist you.
Alcone will use the PII disclosed on an Order to process and complete the customer’s order, including shipping and billing. In addition, a customer’s name, mailing address, email address and telephone number may be used for the following limited purposes:
- At Alcone we want to ensure you are completely satisfied with your Alcone At Home purchase. Accordingly, the PII you provide may be used for purposes of monitoring and ensuring customer satisfaction, including troubleshooting problems and resolving disputes.
- Your PII may also be used to keep you informed of new products and promotions at Alcone.
When a customer places an order, they consent to the collection, use and disclosure of their PII for the purposes set out above, unless we are notified otherwise.
Alcone reserves the right to use PII for administrative purposes.
When an individual becomes an Alcone customer, the individual consents to the collection, use and disclosure of their PII for the purposes set out above.
We want to provide you with excellent service and make your Alcone experience as seamless as possible. We share nonpublic PII and non-personally identifiable information with third parties that perform services on our behalf for your benefit such as UPS or Federal Express. These third parties must abide by this Policy to keep nonpublic information confidential and use it only for its intended purpose.
You acknowledge that Alcone is located in the United States and, accordingly, your information may be processed and stored in the United States and that the US government, courts or law enforcement agencies may be able to obtain disclosure of your information through lawful means in the US. We may also disclose PII for detection and prevention of fraud.
We do not rent or sell your PII to another company or third party business for use in promoting their goods or services.
To protect your nonpublic PII, we have put in place state-of-the-art sockets layer (SSL) technology.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers or other sensitive information.
You may review, correct, or delete your personal information through our website. If you have registered with us, you will be able to view and modify any information contained in your personal profile. You may also contact us to remove any PII from our database.